At Hotel Viva Baga, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, why we collect it, how we use and protect it, and your rights regarding your personal data.
📋 Information We Collect
When you enquire, book, or stay with us, we may collect the following types of information:
Personal Identification
- Full name
- Phone number(s)
- Email address
- Government-issued photo ID (Aadhaar, Passport, Driving Licence, Voter ID) — required as per Indian hotel regulations
- Postal address
Booking Information
- Check-in and check-out dates
- Number of guests
- Room preferences
- Special requests
Payment Information
- Payment transaction ID (from Razorpay)
- Payment method type (card / net banking — we do NOT store card numbers)
Website Information
- Browser type and version
- Pages visited and time spent
- Referral source
- Basic device information (mobile/desktop)
🎯 How We Use Your Information
We use your personal information only for the following purposes:
- To process your booking and confirm your reservation
- To send web check-in links via WhatsApp or Email
- To communicate with you about your stay
- To respond to your enquiries and requests
- To comply with legal obligations (guest registration as per Indian law)
- To improve our services and website experience
- To send occasional updates about offers or packages (only if you have opted in)
🔒
We Do NOT Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing or any other purposes.
🤝 When We Share Your Information
We share your information only in the following limited circumstances:
Payment Processing
- Razorpay — to process your payment securely. Razorpay is PCI-DSS compliant and handles card data with bank-grade encryption. We do not store your card details.
Web Check-in Services
- E-WebCheckin (ewebcheckin.com) — to provide digital check-in services. We send you a link via WhatsApp or Email after booking.
Legal Compliance
- To comply with any applicable law, regulation, or legal process
- To protect the rights, property, and safety of Hotel Viva Baga, our guests, or the public
- To prevent or investigate illegal activities, fraud, or security issues
🛡️ How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. These include:
- Secure HTTPS connections on our website
- Restricted access to guest data — only authorised staff can view it
- Secure payment processing through Razorpay (PCI-DSS Level 1 compliant)
- Regular review of our data handling practices
- Physical security at our premises
💡
A Note on WhatsApp & Email
We communicate with you primarily through WhatsApp and Email. These platforms have their own privacy policies. Please refer to WhatsApp's and your email provider's privacy policies for how they handle your data.
🍪 Cookies & Analytics
Our website (vivabaga.com) may use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use our website
- Improve our website experience
- Measure the effectiveness of our marketing
We may use trusted third-party analytics tools like Google Analytics to understand website traffic. These tools may set their own cookies. You can disable cookies in your browser settings — though some features of the site may not work as expected.
🗂️ How Long We Keep Your Information
We retain your personal information only as long as necessary for the purposes described in this policy:
| Booking Records |
Minimum 3 years — required as per Indian tax and hospitality regulations |
| Guest ID Copies |
As required by local police/hospitality regulations |
| Email / WhatsApp Correspondence |
Up to 2 years for customer service history |
| Website Analytics |
As per Google Analytics default retention (up to 26 months) |
👤 Your Rights
You have the following rights regarding your personal information:
- Right to Access — Request a copy of the personal data we hold about you
- Right to Correction — Ask us to correct any inaccurate information
- Right to Deletion — Request deletion of your personal data (subject to legal retention requirements)
- Right to Withdraw Consent — Opt out of marketing communications at any time
- Right to Complain — Lodge a complaint with us or the relevant data protection authority
To exercise any of these rights, please contact us at:
contact@vivabaga.com
🧒 Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children. Children are welcome as guests when accompanied by parents or guardians, and their information is provided by the adult making the booking.
🔗 Third-Party Links
Our website may contain links to third-party websites (booking engine, WhatsApp, Google Maps, social media, etc.). We are not responsible for the privacy practices of these external websites. We encourage you to read their privacy policies before providing any personal information.
📝 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
📞 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out:
🙏
Thank You for Trusting Us
Your privacy matters to us. We are committed to handling your information with care and transparency.
Last Updated: 16 September 2026 · This policy is subject to change without prior notice.
